Terms of service
Terms and Conditions with Customer Information
1) Scope
1.1 These Terms and Conditions (hereinafter referred to as “T&Cs”) of Loewe Technology GmbH (hereinafter “Seller”) apply to all contracts for the delivery of goods concluded between a consumer or entrepreneur (hereinafter “Customer”) and the Seller regarding the goods displayed in the Seller's online shop. The inclusion of the Customer’s own terms and conditions is hereby objected to unless otherwise agreed.
1.2 A consumer within the meaning of these T&Cs is any natural person who enters into a legal transaction for purposes that predominantly are outside their trade, business, or profession.
1.3 An entrepreneur within the meaning of these T&Cs is a natural or legal person or a partnership with legal capacity who, when entering into a legal transaction, acts in the exercise of their trade or profession.
2) Conclusion of Contract
2.1 The product descriptions in the Seller’s online shop do not constitute binding offers but serve to submit a binding offer by the Customer.
2.2 The Customer can submit the offer via the online order form integrated into the Seller’s online shop. After placing the selected goods in the virtual shopping cart and completing the electronic ordering process, the Customer submits a legally binding contractual offer with respect to the goods in the shopping cart by clicking the button that concludes the ordering process.
2.3 The Seller may accept the Customer’s offer within five days:
- by sending the Customer a written or text-form order confirmation (e.g. fax or email), in which case the receipt of the confirmation by the Customer is decisive, or
- by delivering the ordered goods, in which case the receipt of the goods by the Customer is decisive, or
- by requesting payment from the Customer after the order is placed.
If more than one of the aforementioned alternatives apply, the contract is concluded at the moment one of the alternatives first occurs. The deadline for acceptance begins the day after the Customer sends the offer and ends after five days. If the Seller does not accept the offer within this period, it is considered a rejection of the offer, and the Customer is no longer bound by their declaration of intent.
2.4 If a payment method offered by PayPal is selected, the payment will be processed via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., Luxembourg, subject to the PayPal Terms of Use, available at
PayPal Terms
or—if the Customer does not have a PayPal account—under the conditions for payments without a PayPal account:
PayPal Without Account.
If the Customer chooses a PayPal payment method, the Seller already declares acceptance of the Customer’s offer when the Customer clicks the order completion button.
2.5 When submitting an offer via the online order form, the contract text is saved by the Seller and sent to the Customer in text form (e.g., email, fax, or letter) after the order has been submitted. Further access to the contract text is not provided. If the Customer has created a user account before submitting the order, the order data will be archived on the Seller's website and can be accessed via the Customer's password-protected user account.
2.6 Before submitting the binding order, the Customer can detect possible input errors by carefully reviewing the information displayed on the screen. A useful tool can be the browser’s zoom function. Entries can be corrected using the usual keyboard and mouse functions until the order process is finalized by clicking the order button.
2.7 The available languages for concluding the contract are displayed in the online shop.
2.8 Order processing and communication are generally conducted by email and automated order handling. The Customer must ensure that the email address provided is correct and that emails from the Seller can be received, especially ensuring this by disabling SPAM filters where necessary.
2.9 When ordering alcoholic beverages, the Customer confirms with their order submission that they have reached the legally required minimum age. The Seller uses an age verification system. Delivery will only occur after successful age verification and authentication.
3) Right of Withdrawal
3.1 Consumers generally have a right of withdrawal.
3.2 Detailed information can be found in the Seller’s cancellation policy.
4) Prices and Payment Conditions
4.1 Unless otherwise indicated, prices include VAT. Shipping costs are listed separately in the product description.
4.2 For deliveries outside the EU, additional costs (e.g., bank fees, customs duties) may apply and must be borne by the Customer.
4.3 Available payment methods are shown in the Seller’s online shop.
4.4 If a payment method via PayPal is chosen, processing is done by PayPal or its associated payment service providers. The Seller may assign claims to PayPal for methods like installment payment. A credit check may be conducted. If rejected, an alternative payment method must be chosen.
4.5 If "Shopify Payments" is used, Stripe Payments Europe Ltd. handles the transaction. Specific payment conditions may apply. See: Shopify Payments Terms
4.6 For Klarna payments, the Klarna Bank AB handles processing. See details and conditions here:
Klarna Invoice Terms
5) Delivery and Shipping Conditions
5.1 Delivery is made to the address specified by the Customer unless otherwise agreed.
5.2 For freight shipments, delivery is made curbside unless otherwise specified.
5.3 If delivery fails due to Customer fault, the Customer bears reasonable costs incurred, except if withdrawal rights were validly exercised.
5.4 Risk transfers to entrepreneurs upon delivery to the shipping agent. For consumers, risk transfers upon handover unless the Customer chose the shipping agent independently.
5.5 The Seller reserves the right to withdraw if undelivered by their supplier, provided due diligence was exercised.
5.6 Self-collection is not possible.
6) Retention of Title
If the Seller provides goods in advance, they remain property of the Seller until fully paid.
7) Liability for Defects (Warranty)
Unless otherwise specified, statutory warranty applies.
7.1 For entrepreneurs:
- Seller chooses the type of supplementary performance.
- Warranty period is 1 year for new goods.
- No warranty for used goods.
- Replacement delivery does not reset the warranty period.
7.2 For consumers, warranty for used goods is limited to 1 year only if explicitly agreed and clearly communicated before contract.
7.3 The limitations do not apply:
- to claims for damages and reimbursement of expenses,
- if defects were fraudulently concealed,
- if goods were used for construction and caused defects,
- for digital product updates as required.
7.4 For entrepreneurs, statutory limitation for recourse claims remains unaffected.
7.5 Merchants must comply with the commercial inspection and notification obligations (§377 HGB).
7.6 Consumers are encouraged to report transport damages, but failure to do so does not affect their warranty rights.
8) Liability
8.1 The Seller is liable without limitation:
- for intent or gross negligence,
- for injury to life, body, or health,
- under guarantees,
- under mandatory laws (e.g., product liability).
8.2 For negligent breaches of essential contractual duties, liability is limited to foreseeable, contract-typical damages.
8.3 In all other cases, the Seller is not liable.
8.4 These limitations also apply to the Seller’s legal representatives and agents.
9) Redemption of Promotional Vouchers
9.1 Promotional vouchers are free, non-purchasable, and redeemable only in the online shop and within the specified period.
9.2 Only consumers may redeem promotional vouchers.
9.3 Certain products may be excluded as stated on the voucher.
9.4 Vouchers must be redeemed before completing the order. Retroactive application is not possible.
9.5 Only one promotional voucher may be used per order.
9.6 The order value must at least equal the voucher amount. Remaining balances are not refunded.
9.7 If the voucher does not cover the total amount, the remaining balance must be paid using another method.
9.8 Vouchers are not redeemable for cash or interest.
9.9 If the order is revoked, the voucher is not refunded.
9.10 Vouchers are transferable. The Seller may deliver to the holder unless it is known (or grossly negligent) that the holder is unauthorized.
10) Applicable Law
German law applies, excluding UN sales law. For consumers, this only applies if it does not remove protections provided by the laws of their residence.
11) Jurisdiction
If the Customer is a merchant or legal entity under public law based in Germany, the exclusive place of jurisdiction is the Seller’s place of business. For Customers based outside Germany, the same applies if the contract is part of their professional/commercial activity. However, the Seller may also bring action at the Customer’s place of business.
12) Alternative Dispute Resolution
The Seller is neither obligated nor willing to participate in a dispute resolution procedure before a consumer arbitration board.